Frequently asked questions
What is the Patient Portal?
The Patient Portal is your own secure, personal website where you can schedule appointments, access labs/xrays, view visit summaries, and send secure messages to our office. It is a safe way for your to keep track of your personal health record and keep you at the forefront of your own healthcare needs.
The Patient Portal is your own secure, personal website where you can schedule appointments, access labs/xrays, view visit summaries, and send secure messages to our office. It is a safe way for your to keep track of your personal health record and keep you at the forefront of your own healthcare needs.
I can't get on my Patient Portal! What do I do?
Please click below for a detailed troubleshooting guide on logging into your Patient Portal.
If you need to reset your password, please call our office at 419-843-3349.
>> Click HERE for Patient Portal Assistance
Please click below for a detailed troubleshooting guide on logging into your Patient Portal.
If you need to reset your password, please call our office at 419-843-3349.
>> Click HERE for Patient Portal Assistance
What is your policy on childhood immunizations?
In order to best protect the health of all our patients, we will not be accepting any patients who refuse CDC-recommended vaccines. In addition, if you are a current patient and choose not to vaccinate your children, we ask that you find a new doctor. Thank you for your understanding.
Remember to always discuss what immunizations you need with your PCP and keep your immunizations up-to-date!
In order to best protect the health of all our patients, we will not be accepting any patients who refuse CDC-recommended vaccines. In addition, if you are a current patient and choose not to vaccinate your children, we ask that you find a new doctor. Thank you for your understanding.
Remember to always discuss what immunizations you need with your PCP and keep your immunizations up-to-date!
How do I request a refill?
Please call your pharmacy to request a refill. The only time you should request a refill directly from our office is if it is a controlled medication that requires you to pick of prescription scripts from us. We have a right to charge you a $10 processing fee if you ask for a refill directly from our office.
Please note that all prescription (Rx) requests through the Patient Portal should be completed for in-office prescription script pick-up ONLY.
Please call your pharmacy to request a refill. The only time you should request a refill directly from our office is if it is a controlled medication that requires you to pick of prescription scripts from us. We have a right to charge you a $10 processing fee if you ask for a refill directly from our office.
Please note that all prescription (Rx) requests through the Patient Portal should be completed for in-office prescription script pick-up ONLY.
What are your office hours?
Monday-Thursday we are open 8:30 AM-5:00 PM.
Friday we are open 8:30-4:30 PM. We are closed daily from 12:30-1:30 PM for lunch
We are closed on Saturday and Sunday..
Monday-Thursday we are open 8:30 AM-5:00 PM.
Friday we are open 8:30-4:30 PM. We are closed daily from 12:30-1:30 PM for lunch
We are closed on Saturday and Sunday..
Are you open on weekends and evenings?
No, Springforest Family Physicians is closed on evenings and weekends. We are available by telephone during the evenings and weekends for emergencies only. If you need to talk with us concerning a medical emergency during the evening or weekend, call 419-843-3349 and ask for the physician on call.
No, Springforest Family Physicians is closed on evenings and weekends. We are available by telephone during the evenings and weekends for emergencies only. If you need to talk with us concerning a medical emergency during the evening or weekend, call 419-843-3349 and ask for the physician on call.
Where do you provide hospital coverage?
Springforest Family Physicians provides hospital coverage at Flower hospital. The care of inpatients in the remaining area hospitals is provided by other physicians who are specialists in hospital medicine.
Springforest Family Physicians provides hospital coverage at Flower hospital. The care of inpatients in the remaining area hospitals is provided by other physicians who are specialists in hospital medicine.
I am a new patient, what do I need for my first visit?
For your New Patient visit, please arrive a few minutes early to fill out the proper paperwork.
You will need:
-A valid ID or drivers license
-A current insurance card
-A list of medications you are taking
Reminder: Physicians will not fill out any FMLA paperwork or prescribe controlled substances to new patients for the first six months.
For your New Patient visit, please arrive a few minutes early to fill out the proper paperwork.
You will need:
-A valid ID or drivers license
-A current insurance card
-A list of medications you are taking
Reminder: Physicians will not fill out any FMLA paperwork or prescribe controlled substances to new patients for the first six months.
What services do you provide?
Our services include:
-Newborn care
-Pediatric care
-Adult care
-Geriatric care
-Wellness care
-Gynecology
-Colposcopy
-Minor surgical care
-Lesion removal
-Sports medicine
Our services include:
-Newborn care
-Pediatric care
-Adult care
-Geriatric care
-Wellness care
-Gynecology
-Colposcopy
-Minor surgical care
-Lesion removal
-Sports medicine